Customer Service Check Helpful Tips
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Service Check Coordinator
Hotline Number:
512-854-9714
Contact by email
Track your Case Progress 24/7
Please contact [email protected] if you have any additional questions.
Searching by Cause Number
Click on the "Cause" entry box. You will see the blinking cursor at the far left hand side. Type in the Cause Number, which may also be called a Suit or Case Number. It can be any combination of letters and/or numbers. Do not include any hyphens, slashes, or spaces. Letters may be entered in either upper or lower case, the search is not case-sensitive.
Example: The Cause Number "D-1-FM-12-34567" should be entered as D1FM1234567 or d1fm1234567.
Click on "GO" to bring up the cause sequence. If necessary, scroll down to locate the matching respondent name. If no data is found, look to see if any blank spaces are ahead of the cause number you typed - delete them and resubmit.
If no data is returned using the Internet Explorer browser, clear the entry field by clicking on the small "x" at the right edge of the box and reenter the info.
Searching by Name
First, be sure to mouse click on the "Name" entry box, then follow the directions below:
...for Individual - SMITH,BILL A (no space after comma)
...for Business Name - Silver Dollar Publications Inc
...for Individual served through the Secretary of State, Highway Commissioner, Insurance Commissioner or any other state agency - BILL A SMITH
Note: You must enter at least three characters for any name search.
Click on "GO" to bring up the cause sequence. If necessary, scroll down to locate the matching cause number for the name entered. If no data is found, look to see if any blank spaces are ahead of the name you typed - delete them and resubmit.
If no data is returned using the Internet Explorer browser, clear the entry field by clicking on the small "x" at the right edge of the box and reenter the info.